One-on-One Support

optimized-ywca_apartment2_0009
Our residents take pride in their homes and their heritage

While many local residents are linguistically isolated, our residents have 100 percent access to services and support in a language they speak. Our Resident Services Director is a Certified Professional Service Coordinator fluent in Cantonese and Mandarin. She provides individual case work for our residents, helping with referrals, emotional support, government subsidies, forms and many other complex processes so that residents can rest assured knowing that help and support are available anytime they need. In addition, we provide a part-time translator to our clients, who is fluent in both Chinese and Russian, to ensure that one-on-one needs are met and fully understood.